General
Appointment booking
Collect the necessary details to book an appointment for your service through bots.
A simple booking flow for any service business. It follows the appointment example in the ReplyCX help center: greet, collect details, pick a date and notify your team.
- Category
- General
- Channels
- Web, WhatsApp, SMS
- Steps
- 05
- Details collected
- 04
- Launch time
- Under 1 hour
How it runs
The example flow
Each step is a ReplyCX action block. Change the questions, add blocks or remove them in the Bot Builder.
- 01
Greet the visitor
A welcome message explains that the bot can book an appointment.
- 02
Ask for a name
The bot asks for the visitor's name and saves it in a variable.
- 03
Ask for email and phone
Two more questions collect the email address and phone number.
- 04
Pick a date
The visitor picks a date, with past dates and closed days hidden.
- 05
Get notified
You get an email with the visitor's details and chosen date, or the full chat transcript.
Data
Where the answers go
Each answer is saved in a variable, so you can reuse it later in the chat or send it to the tools your team already uses.
- 01Name
- 02Email
- 03Phone
- 04Appointment date
Send an email
Emails your team the details collected, or the whole chat transcript, when the flow reaches this step.
Google Calendar
Offers open slots from your team's calendars, with the slot length and buffer time you set.
Google Sheets
Adds each submission as a new row, with each variable in its own column.
Setup
Launch it in under an hour
A basic chatbot built from a ReplyCX template can go live in under 1 hour, with no coding.
- 01Choose a template
- 02Customise questions and branding
- 03Embed on your website or social media