ReplyCX features
Complete customer support tools for teams
Bring all customer conversations together. Live chat, smart automation, and team tools in one platform. Simplify support, build trust, and respond faster.
Live chat
- 01
Response templates
Use pre-approved replies to accelerate query resolution and reduce response times.
- 02
AI-optimized replies
Deliver context-aware responses powered by GPT-4 to build customer trust.
- 03
Omnichannel deployment
Launch chat across all platforms without coding to ensure no query goes unanswered.
- 04
Dedicated chat interface
Redirect conversations to focused windows for distraction-free interactions.
- 05
IP blocking
Restrict disruptive users by IP address to eliminate spam and optimize resources.
- 06
Secure file sharing
Instantly exchange files, images, or PDFs during live chats for context-based resolutions.
- 07
Automated transcripts
Save chat logs or email them for transparent record-keeping and strategy refinement.
- 08
CSAT tracker
Automates customer satisfaction measurement post-service.
- 09
Always-on capture
Collect messages 24/7 so no inquiry slips through after hours.
- 10
Availability scheduling
Set working hours to manage expectations and focus resources efficiently.
- 11
Delivery confirmations
See when messages are read to eliminate follow-up uncertainty.
- 12
Auto-route conversations
Assign chats instantly to the right agent by skill or workload.
No-code bot builder
- 01
Visual workflow builder
Design complex automations visually without developer dependency.
- 02
Live chat automation
Trigger AI-driven dialogues during chats to enhance lead generation.
- 03
Pre-built templates
Launch campaigns faster with templates for lead capture, cart recovery, and outreach.
- 04
Mobile-centric journeys
Customize user paths for mobile visitors to maximize conversions.
- 05
Lead data capture
Collect customer details to enrich CRM profiles and anticipate trends.
- 06
Agent escalation paths
Route complex queries to human agents while preserving conversation context.
- 07
CRM integration suite
Sync with Salesforce, Zapier, and other tools for unified operations.
- 08
Abandoned cart recovery
Automatically engage users with targeted offers to recover lost revenue.
- 09
Post-interaction feedback
Gather satisfaction insights to refine services and measure performance.
Agentic AI Studio
- 01
Automated query resolution
Handle repetitive tasks to free agents for high-value engagements.
- 02
AI recommendations
Suggest products using integrated e-commerce data to boost sales.
- 03
Multilingual support
Engage customers in their preferred language across WhatsApp, email, and social media.
- 04
Contextual conversations
Deliver natural, context-aware responses to build trust and resolve issues.
- 05
Rapid AI deployment
Launch in minutes by uploading your knowledge base, no coding required.
- 06
Smart escalation routing
Transfer complex issues to human agents based on predefined triggers.
- 07
AI performance analytics
Track resolution rates and satisfaction to refine automation strategies.
- 08
AI training sandbox
Test and optimize AI behavior without developer input.
- 09
Custom branding
Rename AI agent to align with your brand identity
- 10
Email automation
Resolve common email inquiries instantly to reduce inbox overload.
- 11
Knowledge-based accuracy
Ground responses in your documentation to minimise errors.
- 12
Real-time updates
Adapt AI behavior dynamically to reflect policy changes.
- 13
Live agent intervention
Monitor and take over conversations seamlessly when needed.
- 14
Routine task automation
Verify orders, create tickets, or apply discounts to reduce manual work.
Intelligent ticketing system
- 01
Unified inbox
Manage tickets from chat, email, and social media in one dashboard.
- 02
Auto-routing
Assign tickets to relevant teams instantly to accelerate resolutions.
- 03
Auto-resolution
Close resolved queries automatically to prioritize urgent cases.
- 04
Spam filtering
Block irrelevant tickets to focus on genuine customer needs.
- 05
Priority tagging
Organize tickets by team, status, or urgency for streamlined workflows.
- 06
Custom ticket views
Organize tickets by team, status, or urgency for streamlined workflows.
Analytics & performance tracking
- 01
Agent performance dashboard
Track response times, occupancy rates, and satisfaction metrics.
- 02
Channel benchmarking
Compare platform performance to allocate resources strategically.
- 03
Automation impact reports
Identify high-converting workflows to refine strategies.
- 04
Customer sentiment analysis
Proactively address bottlenecks using satisfaction trends.
Customization & multichannel support
- 01
Branded widgets
Customize chat widgets with your brand colors and logos.
- 02
Omnichannel command center
Manage Instagram, WhatsApp, and email in one interface.
- 03
API integration hub
Connect with Shopify, HubSpot, and 5,000+ apps via Zapier.
Support & onboarding
- 01
Workflow design assistance
Build automations with guidance from ReplyCX experts.
- 02
Dedicated onboarding
Configure your setup and train teams with a specialist.
Apps & integrations
- 01
Desktop/mobile application
macOS, Windows, iOS, Android
- 02
E-commerce
Shopify, WooCommerce, Magento
- 03
CRM/Email
HubSpot, Zoho, Malichimp