1. Interpretation & Definitions

1.1 Interpretation

Capitalized terms have the meanings defined below. These definitions apply in both singular and plural forms.

1.2 Definitions

• Application: ReplyCX software installed on any device.
• Application Store: Apple App Store or Google Play Store.
• Affiliate: Any entity under common ownership or control.
• Account: The profile you create to access the Service.
• Country: Michigan, United States.
• Company: Techalpha Group LLC, 41430 Grand River Ave, Suite D, 1st Floor, Novi, MI 48375 (“We”, “Us”, “Our”).
• Content: Any data submitted or made available by You.
• Device: Any device capable of accessing the Service.
• Feedback: Suggestions or comments about the Service.
• Free Trial: Temporary free use of the Service.
• In-App Purchase: Purchases made through an application store.
• Service: The Application, Website, or both.
• Subscriptions: Paid recurring access to the Service.
• Terms: These Terms & Conditions.
• Third-Party Social Media Service: External integrated platforms.
• Website: reply.cx, getreplycx.com, replycx.com.
• You: Individual user or entity using the Service.

‍

2. Acknowledgment

By accessing or using the Service, You agree to be bound by these Terms. You must be 18 or older. Use of the Service indicates acceptance of our Privacy Policy.

‍

3. Subscriptions

3.1 Subscription Term

Some features require a paid subscription billed on a recurring basis.

3.2 Cancellation

Cancel in your account settings or via the Application Store. Paid periods are non-refundable.

3.3 Billing

Maintain accurate billing details. Failed auto-payments may generate invoices.

3.4 Fee Changes

We may change pricing with notice. Continued use implies acceptance.

3.5 Refunds

Fees are non-refundable unless required by law. In-app purchase refunds must be requested through the Application Store.

3.6 Free Trials

Trial periods may be offered. If you enter billing info, charges apply unless you cancel before trial ends.

‍

‍

4. In-App Purchases

• Managed solely by the Application Store.
• Non-refundable and non-transferable except as required by law or in technical error cases.
• Refund requests must be made to the Application Store.

‍

‍

5. User Accounts

• Provide accurate information.
• Secure your login credentials.
• You are responsible for account activity.
• Usernames must not be offensive or infringe rights.

‍

‍

6. Communications Policy

ReplyCX may communicate with users via email, SMS, and WhatsApp (where supported and opted-in).

Alerts

Sent for:

• Account creation & updates
• Password/security changes
• Service notifications
• Transaction confirmations & critical account activity

Promotional Messages

• Sent only with explicit consent
• Opt-out anytime via unsubscribe link or opt-out prompts
• Promotional messages cease once opt-out is processed

Two-Factor Authentication (2FA)

Used only for security verification via SMS or email.

Never used for marketing.

User Preferences

• You may update notification and promotional settings in your account
• Message frequency may vary based on activity, system updates, and compliance rules
• Only channels you register or opt-in to will be used

By using the Service, you consent to these communications, subject to opt-in and opt-out rights and our Privacy Policy.

‍

‍

7. Content

7.1 Ownership

You retain ownership of Content but grant Us rights to store and distribute it within the Service.

7.2 Restrictions

You may not upload unlawful, harmful, or infringing content. We may remove such content and suspend access.

7.3 Backups

We attempt backups but cannot guarantee no data loss. Maintain your own backups.

‍

‍

8. Copyright

8.1 Claims

Email claims to: dataprivacy@techalphagroup.com

8.2 DMCA Requirements

Provide:

• Signature
• Description of copyrighted work
• Location (URL) of violating content
• Contact information
• Good-faith statement
• Perjury declaration

‍

‍

9. Intellectual Property

All non-user content belongs to the Company. Unauthorized use is prohibited.

‍

‍

10. Feedback

Submitting Feedback grants Us full rights to use it without compensation.

‍

‍

11. Third-Party Links

Third-party content is accessed at your own risk.

‍

‍

12. Termination

We may suspend or terminate accounts for violations. Access ends immediately upon termination.

‍

‍

13. Limitation of Liability

Maximum liability: amount paid by You or $100 USD, whichever is lower.

No liability for indirect or consequential losses.

‍

‍

14. Disclaimer

Service provided “as-is” and “as-available” without warranties.

‍

‍

15. Governing Law

Governed by Michigan, USA law.

‍

‍

16. Dispute Resolution

Contact us for resolution. EU users retain local consumer rights.

‍

‍

17. U.S. Compliance

You certify you are not subject to U.S. sanctions or restricted lists.

‍

‍

18. Severability & Waiver

Invalid provisions do not affect the rest. Failure to enforce is not a waiver.

‍

‍

19. Language

English version controls in case of conflict.

‍

‍

20. Changes

We may update Terms with 30-day notice for significant modifications. Continued use equals acceptance.

‍

‍

21. Contact

🌐 https://reply.cx/contact-us

‍