The Intuitive Ticketing System for Hands-On Support Teams
Organize, assign, and resolve customer issues without unnecessary complexity
Core Capabilities
Everything you need to manage support tickets efficiently
Ticket Creation
Log issues from any source in 30 seconds
Priority Tagging
Instantly flag urgent cases with color-coded priorities
Custom Views
Show only relevant data for each team member
Export Reports
Analyze trends with one-click CSV and Excel exports
Workflow Efficiency
Streamlined process from capture to resolution
Capture
Log tickets via
web form or email
Organize
Tag priority and
assign owners
Resolve
Update status as
work progresses
Analyze
Export data for
weekly reviews
How to Setup Reply.cx
in your website
Quick & Easy Implementation
Appointment tracking and patient issue resolution
Student access issues and IT support
Return management and customer inquiries
Installation scheduling and service requests
Data Management Hub
Clean, organized ticket overview
Customization Options
Tailor the interface to your team’s needs
Column Manager
Choose which columns to displayopa
Ticket ID
Subject
Status
Priority
Type
Assignee
Created At
Contact
View Presets
Quick access to common configurations
Default View
Manager View (Priority + Assignee)
Audit View (All columns)
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