Eliminate Revenue Loss with Instant Issue Resolution
Slow replies lose enterprise deals. ReplyCX live chat software guarantees real-time answers, securing revenue while eliminating ticket backlogs.
Delivering for Industry Leaders
Join lead enterprises that trust live chat to unlock unparalleled experience and create future-proof customer support infrastructure.
10000+
Active
Conversations
1M+
Monthly
Conversations
99.9%
Uptime
Reliability
SOC 2 Compliant
GDPR Ready
ISO 27001 Certified
99.9% Uptime SLA
Functionalities of Live Chat
Everything you need to deliver exceptional customer experiences and boost conversions.
Pre-Defined Responses
Create fulfilling customer experiences with instant query resolutions backed by canned responses. Create a repository of responses backed by your knowledge base.
Message Refinement
Refine replies in real-time, backed by the perfect blend of automation and empathy through GPT-4-powered responses.
Conversation Hub
Create distraction-free chat windows for focused query resolution and minimal drop-offs. Brand the chat page to match your colors for a consistent visual experience.
Real-Time Sharing
Exchange documents (PDFs, images) during active conversations. Accelerate resolutions without forcing customers to switch platforms.
Interaction Records
Automatically archive chat histories to identify resolution patterns. Optimize support strategies using data-driven insights from successful engagements.
Unified Channel Access
Deploy consistent chat support across all customer platforms without technical overhead. Eliminate channel gaps to capture every inquiry efficiently.
Experience Live Chat In Action
Discover how our intuitive Live Chat feature can help you boost customer satisfaction across multiple touchpoints.
Start Conversations When Interest Peaks
Launch revenue talks when visitors hesitate on pricing pages. Prevent exits with perfectly timed invites.
Scroll-Based Chat Invites
Automatically engage visitors reading key pages. No manual monitoring needed. Capture leads when intent is highest before they bounce.
Cross-Channel History
Continue web chats on WhatsApp or Instagram without restarting. Never ask customers to repeat stories. Maintain context across all platforms.
Live Visitor Profiles
See locations and devices instantly. Personalize greetings with real-time data. Turn anonymous visitors into known prospects immediately.
Resolve Routine Queries Day or Night
AI agents handle repetitive questions while your team sleeps. Wake to cleared ticket queues.
One-Click Answer Pulls
Grab responses from your help docs mid-chat. No copying or pasting required. Slash reply times using your existing knowledge base.
Media-Embedded Replies
Insert images or GIFs into saved answers. Show solutions faster than typing. Cut miscommunication with visual proof for complex issues.
Auto-Active Agent Status
Mark teams 'Ready' at login. No manual status switches. Ensure every agent is available the moment they start their shift.
Organize Chaos With Label Systems
Tag thousands of chats like 'Urgent' or 'Sales Lead'. Find critical conversations instantly.
Custom Label Creation
Build your own chat categories with one tap. Match your team's workflow exactly. Organize chaos with color-coded urgency tags.
CSAT Score Filters
Isolate unhappy customers immediately. Start recovery before they churn. Protect revenue by fixing bad experiences within minutes.
Bulk Label Management
Update or delete multiple tags together. Save hours on maintenance. Keep your labeling system clean without tedious manual work.
Enforce Deadlines and Block Threats
Stop spam attacks and missed SLAs. Guard your team with visual timers and bans.
WhatsApp/SMS Blocking
Ban harassers permanently with one click. End repeat attacks. Shield your team from abusive customers across messaging channels.
SLA Countdown Timers
See response deadlines in red. Fix delays before customers complain. Turn SLA compliance from guesswork into visible accountability.
Closed Chat Edits
Correct visitor details after chats end. Keep records accurate always. Fix typos in emails or phone numbers post-conversation.
Seamlessly Integrate with your TechStack
Minimise the Cost of Generating Revenue
Choose the perfect plan for your business needs with no hidden fees
Starter Pack
Early-stage startups
$ 79
/
month
- Core no-code bot builder
- Basic AI Chat Flow
- Standard Analytics
- Up to 3 Agents
- Essential Integrations
- Email Support
Conversations
2,000
Growth Pack
Growing SMEs
$ 199
/
month
- Live chat handoff (5 Agents)
- Enhanced Analytics
- No ReplyCX Branding
- CRM/E-Commerce Integration
- Priority Email Support
Conversations
7,500
Pro Pack
Mid-size & advanced users
$ 499
/
month
- AI Studio (GPT Integration)
- Custom Knowledge Base
Training - Multi-Channel Support (Web/SMS/Social)
- API/Webhooks
- Priority Chat Support
Conversations
20,000
Enterprise Pack
Large enterprises
Custom
- All Pro features + Dedicated Manager
- HIPAA/SSO Compliance
- On-Prem/VPC Deployment
- Unlimited Conversations
Conversations
> 20,000
How to Setup Reply.cx
in your website
Quick & Easy Implementation
How ReplyCX Empowers businesses
How Live Chat Transforms Your Workflow
Reach
Start chats when visitors linger on pricing pages or explore features repeatedly. Identify high-intent behaviors like prolonged page visits. Deploy precise chat invites, not random pop-ups. Meet customers where their journey shows readiness.
Reply
Resolve common questions instantly using your knowledge base. When complexity spikes, transfer chats to agents with full context, no restating needed. Maintain conversation history across channels. Ensure no query falls through the gaps between bots and humans. Deliver a consistent brand voice throughout
Convert
Guide prospects during live interactions by diagnosing needs in real-time. Recommend solutions based on their behavior. Nurture leads across WhatsApp and email with shared context, no disjointed touchpoints, and arm sales teams with chat insights to close deals personally.
Optimize
Transform chat data into strategy: spot bottlenecks through resolution patterns. Update knowledge bases weekly using actual chat outcomes, not vanity metrics, and coach teams with conversation insights. Eliminate recurring issues in real-time.
Ready to see how ReplyCX
integrates with your stack?
Frequently Asked Questions
How quickly can I add Live Chat to my website?
Setup is designed for speed and simplicity, requiring no technical expertise.
- The process is completely no-code.
- Sign up for an account and install the single, provided code snippet onto your website.
-Your Live Chat can be live and ready to accept customer conversations within minutes.
Can Live Chat handle multiple conversations at once?
Yes, it is built to grow with your business, handling everything from a few chats to thousands.
- Scalable Plans: The Enterprise plan specifically offers unlimited chat operators and unlimited monthly chats.
-Enterprise-Grade Reliability: Trusted by businesses handling millions of conversations per month, ensuring stable performance even during high traffic.
How does ReplyCX improve agent response speed?
We give your team tools to work smarter and faster, without sacrificing quality.
-Canned Responses: A library of pre-written, approved answers for common questions that agents can insert with one click.
-AI Reply Assistant: Suggests innovative, context-aware responses in real-time during a chat, cutting down on typing time.
-Efficiency Boost: These features allow a single agent to manage multiple chat conversations effectively.
Can I customize the Live Chat window for my brand?
Absolutely. You can make the chat experience feel like a natural extension of your website.
-Custom Welcome Messages: Set different greeting messages based on which page a visitor is browsing.
-Dynamic Content Delivery: Show different information or offers within the chat based on who the visitor is.
-Brand Voice & Design: Match the chat widget's colors and style to your brand's identity.
How secure is ReplyCX Live Chat?
Security is our foundation. We protect your data with top-tier certifications and features.
-Major Certifications: We are SOC 2 compliant, GDPR ready, and ISO 27001 certified.
-Guaranteed Uptime: We offer a 99.9% Uptime SLA, meaning the service is reliably available.
-Secure Features: All chat transcripts and file sharing are encrypted for privacy.
Can customers share files during Live Chat?
Yes. Sharing files during a chat makes support and sales conversations much more effective.
-Secure File Sharing: Easily send and receive files like images, documents, or PDFs directly within the chat.
-Tiered Limits: Attachment limits vary by plan to suit your needs, from 5MB on the Starter plan up to 100MB on the Enterprise plan.
How does Live Chat help capture leads?
It transforms passive visitors into engaged leads by starting conversations at the perfect time.
-Behavior-Based Triggers: Automatically start a chat when a visitor shows intent, like spending a long time on your pricing page.
-Proactive Engagement: Use custom welcome messages to invite visitors to chat.
-Information Capture: Qualify leads and collect contact information directly in the chat to fuel your sales pipeline.
What reporting features are included for Live Chat?
Go beyond basic counts with powerful analytics that show you the real impact of chat.
-Real-Time User Insights: See what a visitor is doing on your site while you chat with them.
-Funnel Performance Tracking: Understand how live chat influences sales and conversions.
-Engagement Heatmaps: Discover which parts of your website are attracting the most attention from visitors.
-Advanced Reporting: Get detailed reports on agent performance, chat volume, and customer trends.
Frequently Asked Questions
1. How quickly can I launch a chatbot using a no-code builder?
Launch a basic chatbot in under 1 hour using ReplyCX’s pre-built templates (e.g., customer support or appointment booking). For advanced flows (e.g., lead qualification), build and deploy in 2-3 days without coding.
- How it works: Choose a template → Customize questions/branding → Embed on your website or social media.
- Real example: A healthcare clinic launched a patient scheduling bot in 45 minutes, reducing phone inquiries by 60%.
How do chatbots reduce support workload and operational costs?
Chatbots automate up to 60% of repetitive tasks, cutting costs by 30-50%:
Deflect Tickets: Resolve common queries instantly (e.g., "Reset password," "Track order").
Automate Tasks: Handle appointment scheduling, return processing, and ticket creation without agent involvement.
Resource Optimization: Reduce staffing needs – 1 bot handles inquiries equivalent to 3 full-time agents.
Error Reduction: Pre-built validation (e.g., email/phone checks) prevents incorrect data entry.
*Operational Impact: Bots work 24/7, eliminating overtime costs and reducing average handling time by 73%.*
How can no-code chatbots help with lead generation and sales?
ReplyCX turns conversations into revenue through:
Smart Qualification: Ask budget/timeline questions and qualify leads.
Seamless Capture: Store responses in variables (e.g., #email, #company) and sync to CRM tools like Salesforce.
Instant Follow-ups: Send personalized materials (e.g., brochures, demo links) post-chat.
Behavioral Triggers: Start conversations when users browse pricing pages or abandon carts.
Lead Nurturing: Automate drip campaigns based on chat interactions to move prospects down the funnel.
Can non-technical teams update chatbots without developers?
Absolutely. ReplyCX’s no-code platform enables:
Live Editing: Update messages, logic, or flows in seconds via drag-and-drop editor.
Collaboration: Share bot previews with teams for feedback.
Advanced Logic: Create rules using dropdown menus (e.g., "Show bot only if visitor is from the USA").
Version Control: Safely test changes and revert to earlier versions if needed.
Empowerment: Marketing/support teams own bot management – no tickets or developer dependencies.
How does Live Chat Automation improve conversions?
Live Chat Automation significantly boosts conversion rates by deploying Conversational AI that engage high-potential leads at critical moments, then guiding them toward decisive actions with personalized pathways.
Proactive Engagement: Trigger chats based on user behavior (e.g., 60-second page dwell time).
AI-Powered Assistance: Suggest agent responses during live chats using trained knowledge bases.
Priority Routing: Instantly route high-intent leads (e.g., "Buy now" requests) to sales teams.
After-Hours Capture: Qualify leads and book demos 24/7.
*Efficiency: Reduce response times from 10 minutes to 90 seconds, preventing lead drop-off.*
What analytics will I get from chatbot interactions?
Gain actionable insights with real-time dashboards:
Volume Metrics: Total conversations, chats per channel (Web/WhatsApp), and peak hours.
Efficiency Data: Average conversation duration, abandonment rates, and completion percentages.
Quality Indicators: CSAT (Customer Satisfaction) scores, escalation rates, and fallback triggers.
Conversion Tracking: Lead capture rates, form completions, and ROI per bot.