Eliminate Revenue Loss with Instant Issue Resolution
Slow replies lose enterprise deals. ReplyCX live chat software guarantees real-time answers, securing revenue while eliminating ticket backlogs.
Delivering for Industry Leaders
Join lead enterprises that trust live chat to unlock unparalleled experience and create future-proof customer support infrastructure.
10000+
Active
Conversations
1M+
Monthly
Conversations
99.9%
Uptime
Reliability
SOC 2 Compliant
GDPR Ready
ISO 27001 Certified
99.9% Uptime SLA
Functionalities of Live Chat
Everything you need to deliver exceptional customer experiences and boost conversions.
Pre-Defined Responses
Create fulfilling customer experiences with instant query resolutions backed by canned responses. Create a repository of responses backed by your knowledge base.
Message Refinement
Refine replies in real-time, backed by the perfect blend of automation and empathy through GPT-4-powered responses.
Conversation Hub
Create distraction-free chat windows for focused query resolution and minimal drop-offs. Brand the chat page to match your colors for a consistent visual experience.
Real-Time Sharing
Exchange documents (PDFs, images) during active conversations. Accelerate resolutions without forcing customers to switch platforms.
Interaction Records
Automatically archive chat histories to identify resolution patterns. Optimize support strategies using data-driven insights from successful engagements.
Unified Channel Access
Deploy consistent chat support across all customer platforms without technical overhead. Eliminate channel gaps to capture every inquiry efficiently.
Experience Live Chat In Action
Discover how our intuitive Live Chat feature can help you boost customer satisfaction across multiple touchpoints.
Start Conversations When Interest Peaks
Launch revenue talks when visitors hesitate on pricing pages. Prevent exits with perfectly timed invites.
Scroll-Based Chat Invites
Automatically engage visitors reading key pages. No manual monitoring needed. Capture leads when intent is highest before they bounce.
Cross-Channel History
Continue web chats on WhatsApp or Instagram without restarting. Never ask customers to repeat stories. Maintain context across all platforms.
Live Visitor Profiles
See locations and devices instantly. Personalize greetings with real-time data. Turn anonymous visitors into known prospects immediately.
Resolve Routine Queries Day or Night
AI agents handle repetitive questions while your team sleeps. Wake to cleared ticket queues.
One-Click Answer Pulls
Grab responses from your help docs mid-chat. No copying or pasting required. Slash reply times using your existing knowledge base.
Media-Embedded Replies
Insert images or GIFs into saved answers. Show solutions faster than typing. Cut miscommunication with visual proof for complex issues.
Auto-Active Agent Status
Mark teams 'Ready' at login. No manual status switches. Ensure every agent is available the moment they start their shift.
Organize Chaos With Label Systems
Tag thousands of chats like 'Urgent' or 'Sales Lead'. Find critical conversations instantly.
Custom Label Creation
Build your own chat categories with one tap. Match your team's workflow exactly. Organize chaos with color-coded urgency tags.
CSAT Score Filters
Isolate unhappy customers immediately. Start recovery before they churn. Protect revenue by fixing bad experiences within minutes.
Bulk Label Management
Update or delete multiple tags together. Save hours on maintenance. Keep your labeling system clean without tedious manual work.
Enforce Deadlines and Block Threats
Stop spam attacks and missed SLAs. Guard your team with visual timers and bans.
WhatsApp/SMS Blocking
Ban harassers permanently with one click. End repeat attacks. Shield your team from abusive customers across messaging channels.
SLA Countdown Timers
See response deadlines in red. Fix delays before customers complain. Turn SLA compliance from guesswork into visible accountability.
Closed Chat Edits
Correct visitor details after chats end. Keep records accurate always. Fix typos in emails or phone numbers post-conversation.
Seamlessly Integrate with your TechStack
Minimise the Cost of Generating Revenue
Choose the perfect plan for your business needs with no hidden fees
Starter Pack
Early-stage startups
$ 79
/
month
- Core no-code bot builder
- Basic AI Chat Flow
- Standard Analytics
- Up to 3 Agents
- Essential Integrations
- Email Support
Conversations
2,000
Growth Pack
Growing SMEs
$ 199
/
month
- Live chat handoff (5 Agents)
- Enhanced Analytics
- No ReplyCX Branding
- CRM/E-Commerce Integration
- Priority Email Support
Conversations
7,500
Pro Pack
Mid-size & advanced users
$ 499
/
month
- AI Studio (GPT Integration)
- Custom Knowledge Base
Training - Multi-Channel Support (Web/SMS/Social)
- API/Webhooks
- Priority Chat Support
Conversations
20,000
Enterprise Pack
Large enterprises
Custom
- All Pro features + Dedicated Manager
- HIPAA/SSO Compliance
- On-Prem/VPC Deployment
- Unlimited Conversations
Conversations
> 20,000
How to Setup Reply.cx
in your website
Quick & Easy Implementation
How ReplyCX Empowers businesses
How Live Chat Transforms Your Workflow
Reach
Start chats when visitors linger on pricing pages or explore features repeatedly. Identify high-intent behaviors like prolonged page visits. Deploy precise chat invites, not random pop-ups. Meet customers where their journey shows readiness.
Reply
Resolve common questions instantly using your knowledge base. When complexity spikes, transfer chats to agents with full context, no restating needed. Maintain conversation history across channels. Ensure no query falls through the gaps between bots and humans. Deliver a consistent brand voice throughout
Convert
Guide prospects during live interactions by diagnosing needs in real-time. Recommend solutions based on their behavior. Nurture leads across WhatsApp and email with shared context, no disjointed touchpoints, and arm sales teams with chat insights to close deals personally.
Optimize
Transform chat data into strategy: spot bottlenecks through resolution patterns. Update knowledge bases weekly using actual chat outcomes, not vanity metrics, and coach teams with conversation insights. Eliminate recurring issues in real-time.
Ready to see how ReplyCX
integrates with your stack?
Frequently Asked Questions
1. How quickly can I launch a chatbot using a no-code builder?
Launch a basic chatbot in under 1 hour using ReplyCX’s pre-built templates (e.g., customer support or appointment booking). For advanced flows (e.g., lead qualification), build and deploy in 2-3 days without coding.
- How it works: Choose a template → Customize questions/branding → Embed on your website or social media.
- Real example: A healthcare clinic launched a patient scheduling bot in 45 minutes, reducing phone inquiries by 60%.
How do chatbots reduce support workload and operational costs?
Chatbots automate up to 60% of repetitive tasks, cutting costs by 30-50%:
Deflect Tickets: Resolve common queries instantly (e.g., "Reset password," "Track order").
Automate Tasks: Handle appointment scheduling, return processing, and ticket creation without agent involvement.
Resource Optimization: Reduce staffing needs – 1 bot handles inquiries equivalent to 3 full-time agents.
Error Reduction: Pre-built validation (e.g., email/phone checks) prevents incorrect data entry.
*Operational Impact: Bots work 24/7, eliminating overtime costs and reducing average handling time by 73%.*
How can no-code chatbots help with lead generation and sales?
ReplyCX turns conversations into revenue through:
Smart Qualification: Ask budget/timeline questions and qualify leads.
Seamless Capture: Store responses in variables (e.g., #email, #company) and sync to CRM tools like Salesforce.
Instant Follow-ups: Send personalized materials (e.g., brochures, demo links) post-chat.
Behavioral Triggers: Start conversations when users browse pricing pages or abandon carts.
Lead Nurturing: Automate drip campaigns based on chat interactions to move prospects down the funnel.
Can non-technical teams update chatbots without developers?
Absolutely. ReplyCX’s no-code platform enables:
Live Editing: Update messages, logic, or flows in seconds via drag-and-drop editor.
Collaboration: Share bot previews with teams for feedback.
Advanced Logic: Create rules using dropdown menus (e.g., "Show bot only if visitor is from the USA").
Version Control: Safely test changes and revert to earlier versions if needed.
Empowerment: Marketing/support teams own bot management – no tickets or developer dependencies.
How does Live Chat Automation improve conversions?
Live Chat Automation significantly boosts conversion rates by deploying Conversational AI that engage high-potential leads at critical moments, then guiding them toward decisive actions with personalized pathways.
Proactive Engagement: Trigger chats based on user behavior (e.g., 60-second page dwell time).
AI-Powered Assistance: Suggest agent responses during live chats using trained knowledge bases.
Priority Routing: Instantly route high-intent leads (e.g., "Buy now" requests) to sales teams.
After-Hours Capture: Qualify leads and book demos 24/7.
*Efficiency: Reduce response times from 10 minutes to 90 seconds, preventing lead drop-off.*
What analytics will I get from chatbot interactions?
Gain actionable insights with real-time dashboards:
Volume Metrics: Total conversations, chats per channel (Web/WhatsApp), and peak hours.
Efficiency Data: Average conversation duration, abandonment rates, and completion percentages.
Quality Indicators: CSAT (Customer Satisfaction) scores, escalation rates, and fallback triggers.
Conversion Tracking: Lead capture rates, form completions, and ROI per bot.