Connect every channel, unify every conversation
Manage SMS, WhatsApp, Instagram +5 channels in one intuitive dashboard
Available communication channels
Seamlessly integrate with all major communication platforms to reach your customers wherever they are
- 01
WhatApp - 02
SMS - 03
Email - 04
Live chat - 05
Audio live - 06
Instagram - 07Facebook
- WhatApp
- 7+
- Organize
- 99.9%
- Response time
- <1s
- Support
- 24/7
Telegram integration arriving Q4
End-to-end encrypted conversations for secure business communications
- 01
Secure order confirmations
Encrypted order updates and payment confirmations
- 02
Community broadcasts
Mass messaging with privacy protection
- 03
Subscription updates
Automated notifications for subscribers
Get notified when it’s ready
WhatsApp chatbot suite
Advanced automation tools to scale your WhatsApp business conversations
Interactive flow builder
Interactive flow builder
Interactive flow builder
Interactive flow builder
Interactive flow builder
Unified management console
One dashboard to rule them all - manage conversations across every channel with complete context
Cross-channel history
See complete conversation timeline across all channels
Smart assignment
AI-powered agent allocation based on expertise and workload
Automation control
Monitor and control all automation rules from one place
Frequently asked questions
Launch a basic chatbot in under 1 hour using ReplyCX’s pre-built templates (e.g., customer support or appointment booking). For advanced flows (e.g., lead qualification), build and deploy in 2-3 days without coding.
How it works: Choose a template → Customize questions/branding → Embed on your website or social media.
- Real example: A healthcare clinic launched a patient scheduling bot in 45 minutes, reducing phone inquiries by 60%.
Chatbots automate up to 60% of repetitive tasks, cutting costs by 30-50%:
Deflect Tickets: Resolve common queries instantly (e.g., "Reset password," "Track order").
Automate Tasks: Handle appointment scheduling, return processing, and ticket creation without agent involvement.
Resource Optimization: Reduce staffing needs – 1 bot handles inquiries equivalent to 3 full-time agents.
Error Reduction: Pre-built validation (e.g., email/phone checks) prevents incorrect data entry.
Operational Impact: Bots work 24/7, eliminating overtime costs and reducing average handling time by 73%.
ReplyCX turns conversations into revenue through:
Smart Qualification: Ask budget/timeline questions and qualify leads.
Seamless Capture: Store responses in variables (e.g., #email, #company) and sync to CRM tools like Salesforce.
Instant Follow-ups: Send personalized materials (e.g., brochures, demo links) post-chat.
Behavioral Triggers: Start conversations when users browse pricing pages or abandon carts.
Lead Nurturing: Automate drip campaigns based on chat interactions to move prospects down the funnel.
Absolutely. ReplyCX’s no-code platform enables:
Live Editing: Update messages, logic, or flows in seconds via drag-and-drop editor.
Collaboration: Share bot previews with teams for feedback.
Advanced Logic: Create rules using dropdown menus (e.g., "Show bot only if visitor is from the USA").
Version Control: Safely test changes and revert to earlier versions if needed.
Empowerment: Marketing/support teams own bot management – no tickets or developer dependencies.
Live Chat Automation significantly boosts conversion rates by deploying Conversational AI that engage high-potential leads at critical moments, then guiding them toward decisive actions with personalized pathways.
Proactive Engagement: Trigger chats based on user behavior (e.g., 60-second page dwell time).
AI-Powered Assistance: Suggest agent responses during live chats using trained knowledge bases.
Priority Routing: Instantly route high-intent leads (e.g., "Buy now" requests) to sales teams.
After-Hours Capture: Qualify leads and book demos 24/7.
Efficiency: Reduce response times from 10 minutes to 90 seconds, preventing lead drop-off.
Gain actionable insights with real-time dashboards:
Volume Metrics: Total conversations, chats per channel (Web/WhatsApp), and peak hours.
Efficiency Data: Average conversation duration, abandonment rates, and completion percentages.
Quality Indicators: CSAT (Customer Satisfaction) scores, escalation rates, and fallback triggers.
Conversion Tracking: Lead capture rates, form completions, and ROI per bot.