Privacy Policy
Effective Date: June 16, 2025
This privacy policy (“Policy”) describes how ReplyCX Technologies Pvt. Ltd. (“ReplyCX”, “we”, “us” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the ReplyCX website and any of its products or services (collectively, the “Platform” or “Services” or “Products”).
It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
We receive and store any information you knowingly provide to us when you fill any online forms on the Platform. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Platform’s features.
Definitions
ReplyCX with registered office at 149 New Montgomery Street (San Francisco, CA 94105 U.S.A.) and ReplyCX Poland Sp. z o.o. with its registered office in Szczecin, 81 Wojska Polskiego Street (70-481, Szczecin, Poland) are the joint controllers of your personal data processed in connection with use of our Services and other functionalities via this website (together referred to as “Controller” or “ReplyCX”, “we,” “us,” or “our”).
ReplyCX provides a communication platform that allows businesses to communicate with their customers. Hundreds of thousands of merchants around the world use our service to improve their sales and customer satisfaction rates. Our platform includes features such as live chat, bots, integration with Messenger and email. Every tool for communicating with your clients is in one place, accessible through our dashboard and mobile app.
We may collect and process your personal data when we interact with you. We process all personal data that you provide on the Website or that we collect about you when you use our Services as Controller in accordance with the GDPR. Personal data includes any information by which we can identify you as a specific person, such as your name, last name, email address or billing information, but also any other information related to you.
We are committed to safeguarding the privacy of your personal data. We will use your personal data in compliance with all applicable laws and regulations relating to data protection and privacy, including:
- Platform: The ReplyCX website and its associated products and services.
- Personal Information: Information that can identify you as a specific individual, such as your name, address, phone number, email address, or other contact information, whether at work or at home.
- Cookies: Small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the website’s or service provider’s systems to recognize your browser and capture and remember certain information.
- Data Controller: A natural or legal person who determines the purposes and manner in which Personal Data is processed. For the purposes of this Privacy Policy, ReplyCX is the Data Controller of your data.
- Data Processor (Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use third-party services to process your data effectively.
- Data Subject: Any living individual who is the subject of Personal Data.
- User: Any individual using our Services and the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
1. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications at any time by following the unsubscribe link in any email or by contacting us.
This data is stored in our CRM for a period of 12 months, after which it is deleted upon review.
2. Usage Data
We may collect information that your browser sends whenever you visit our Service or when you access the Service via a mobile device (“Usage Data”). This may include:
- Your device’s Internet Protocol address (e.g., IP address)
- Browser type and version
- The pages of our Service that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers and other diagnostic data
When accessing the Service via a mobile device, Usage Data may include:
- Mobile device unique ID
- IP address of your mobile device
- Mobile operating system
- Mobile Internet browser type and other diagnostic data
3. Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. These technologies may include beacons, tags, and scripts. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, but if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of cookies we use:
- Session Cookies: To operate our Service and remember your preferences.
- Preference Cookies: To remember your settings and preferences.
- Security Cookies: For security purposes, to identify and prevent security risks.
4. Usage of Data
ReplyCX uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
5. Retention of Data
We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to improve the functionality of our Service or when legally required to retain it for longer periods.
6. Transfer of Data
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By providing us with your information, you consent to the transfer and processing of your data.
7. Disclosure of Data
We may disclose Personal Data that we collect, or you provide:
- For Law Enforcement: We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
- Business Transactions: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
- Other Cases: We may disclose your data:
- To our subsidiaries and affiliates
- To contractors, service providers, and third parties supporting our business
- With your consent, in other cases
8. Security of Data
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You can read more about our security practices [here].
Your Data Protection Rights
1. Under the General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights. These include:
- Right to access, update, or delete your information
- Right to rectification if information is inaccurate or incomplete
- Right to object to the processing of your data
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
For more information or to exercise your rights, please contact us at privacy@reply.cx.
2. Under the California Privacy Protection Act (CalOPPA)
If you are a California resident, you have the right to:
- Request access to your personal data
- Request deletion of your personal data
- Stop the “sale” of your personal data (we do not sell your personal information)
To exercise these rights, please contact us via privacy@reply.cx.
Service Providers
We may employ third-party companies and individuals to facilitate our Service and provide certain aspects of the service on our behalf. These third parties are obligated not to disclose or use your Personal Data for any other purpose.
Links to Other Websites
Our Service may contain links to third-party sites. We are not responsible for their content, privacy policies, or practices.
Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The date at the top will reflect the most recent update.
Contact Us
If you have any questions about this Policy or wish to exercise your data protection rights, please contact us at:
Email: privacy@reply.cx
Postal Address: TechAlpha Group LLC 1101-1103, 11th floor, Mayuresh Square, Sector 15, CBD Belapur, Navi Mumbai – 400614
This document was last updated on June 16, 2025.