8 Things to Look for in a Visual Chatbot Builder

A visual chatbot builder can be a valuable tool for businesses of all sizes. By allowing users to create and design chatbots without having to code, visual chatbot builders make it possible for businesses to quickly and easily deploy chatbots to assist with customer service, sales, marketing, and more. Additionally, visual chatbot builders can help businesses save time and money by eliminating the need to hire expensive developers or consultants. 

While there are a number of visual chatbot builders on the market, each has its own features and capabilities. As such, it is important to choose a visual chatbot builder that best meets the needs of your business. But how do you know which one is right for you? 

In this blog, we will explore 8 things to look for in a visual chatbot builder.

Ease of use

Building a chatbot doesn't have to be complicated. The visual chatbot builder should ideally be easy to use, even for people without coding or design skills. All you need is to drag and drop elements like text, images, buttons, and input fields to create your chatbot's conversation flow. It should also be easy to customize the visual appearance of your chatbot to match your brand. After building, it should be easy to test and iterate on your chatbot, so you can constantly improve its performance.

The beauty about visual chatbot builders like ReplyCX is they do not involve any coding to start. But have the ability to expand if you require it. The no-code-builder allow you to create a fully-functional chatbot seamlessly without sacrificing features and performance. However, some visual chatbot builders require at least some basic coding knowledge.

Customizability

The visual chatbot builder should allow you to customize your chatbot to match your brand identity and style. In a world where businesses are constantly looking for ways to stand out from the competition, you want to come up with a chatbot that differentiates you from the crowd. By allowing businesses to create custom chatbots, visual chatbot builders provide a level of customization that is not possible with other chatbot platforms. This flexibility allows businesses to create chatbots that are perfectly tailored to their brand and customer base. With no code platforms, customization is not as demanding, and this makes them even more competitive. Therefore, you should go for a chatbot with an extensive catalog of customization features and does not involve coding.

Natural language processing

The visual chatbot builder should have natural language processing capabilities to understand user input and provide accurate responses. Natural language processing is a field of computer science, artificial intelligence, and linguistics concerned with the interactions between computers and human (natural) languages. As such, it is related to the area of human-computer interaction. In order to build an effective visual chatbot, the builder must be able to interpret human input and respond accordingly. This includes understanding the user's intent, recognizing entities, and providing relevant responses. Without these capabilities, the visual chatbot builder would be unable to provide accurate or helpful responses to users, making it ineffective.

AI capabilities

Any visual chatbot builder worth its salt should have AI capabilities. This will make your chatbot more human-like and therefore provide a better user experience. Look for a visual chatbot builder that uses artificial intelligence to generate responses to questions, interpret customer sentiment, and even predict what customers are likely to want or need next. The more AI capabilities your visual chatbot builder has, the more human-like your chatbot will be, and the better the user experience will be. So if you're looking for a visual chatbot builder, make sure it has AI capabilities. It'll make all the difference.

Integration with third-party tools

As the visual chatbot builder, you should be able to integrate with third-party tools such as CRM platforms, social media platforms, and messaging platforms. Allowing for this kind of integration will make it so that your visual chatbot builder is able to work with a wider range of tools, making it more versatile and useful for a wider range of people. As well, this integration will make it so that people who are already using these other third-party tools will be more likely to use your visual chatbot builder because they will know that it plays well with the tools that they are already using. Therefore, integration with third-party tools is something that you should strive for in your visual chatbot builder.

Scalability

As your business grows, you'll need a visual chatbot builder that can scale easily to accommodate additional features and functionality. The last thing you want is to be stuck with a chatbot that can't keep up with your growing needs. A scalable visual chatbot builder will make it easy to add new features and capabilities as your business expands. This will help ensure that your chatbot always meets the needs of your customers. Look for a visual chatbot builder that offers a wide range of features and that can be easily customized to fit the unique needs of your business. With a little research, you should be able to find the perfect visual chatbot builder for your growing business.

Pricing

The visual chatbot builder should offer a pricing plan that meets your budget and business needs. You don't want to overspend on your chatbot, but you also don't want to skimp on quality. A visual chatbot builder that is priced reasonably will offer a good balance of quality and affordability. When considering pricing, be sure to compare the features offered by each visual chatbot builder. This will help you get the most bang for your buck.  

Customer support

When you're looking for a visual chatbot builder, be sure to find one that offers excellent customer support. This will ensure that if you run into any problems, you'll be able to get the help you need quickly and easily. The last thing you want is to be stuck with a chatbot builder that doesn't offer any support. So when you're considering different visual chatbot builders, be sure to find one that has a good reputation for customer support.

Choose your visual chatbot builder right - Choose ReplyCX

As always, choices have consequences. The chatbot you choose to integrate into your business will determine how you thrive or survive in the market. At ReplyCX, we knew this ahead of time and integrated the features and functionalities to ensure all businesses - small, medium, and even large enterprises can take control of their chatbots easily, conveniently, and affordably. Get started today with a free feature rich no-code solution that you can build and grow at scale without need for any coding skills!